Frequently Asked Questions
Answers to all your questions about c7cc, right here
Deposits, verification, live casino, and device issues — read clear and detailed answers to c7cc's most common questions.
Many people have questions while using c7cc — from depositing money to live casino, device issues, or identity verification. On this page we have arranged the most frequently asked questions into four topic-based sections with answers. Every answer is written in simple language so both new and experienced players benefit equally. If you don't find an answer here, contact our 24/7 live chat or email.
Frequently Asked Questions
Live Dealer Games
Teen Patti is a popular South Asian card game where you build the best hand using three cards. Andar Bahar is a very simple game — the dealer reveals one card and you guess whether the matching card will land on "Andar" (left side) or "Bahar" (right side). At c7cc's live tables, skilled dealers run the game directly on camera, giving you the feel of a real casino.
Yes, c7cc's live casino section works fully in mobile browsers. Whether you use Android or iOS, the screen automatically adapts to Chrome or Safari on any modern smartphone. Use a stable Wi-Fi or 4G connection to keep the video streaming smooth. No separate app download is needed.
Betting limits at c7cc's live tables are set with players of different budgets in mind. Beginners can start with small amounts at low-limit tables, while experienced players can place larger bets at high-limit tables. The specific list is shown next to each table in the live lobby.
In a live dealer game, a trained dealer in a real studio runs the game through a live video stream. You place your bets on screen and watch every move the dealer makes in real time. Whether it's dealing cards or spinning a roulette wheel — everything happens right before your eyes. Results are fully transparent and verifiable, as there are no computer-generated animations.
Many live tables have an in-game chat window where you can exchange messages with the dealer and other players. Dealers generally speak in English, but you can also send messages in Bengali in the chatbox. This makes the social experience of the game even more enjoyable.
Device & Technical Issues
Absolutely. c7cc is fully mobile-responsive. The site works quickly and correctly in Chrome on Android and Safari on iOS. Slots, sports betting, and live casino — all can be enjoyed equally on a phone screen. No separate app installation is needed.
On Android Chrome: open c7cc.lat → tap the three-dot menu on the right → select "Add to Home screen" → confirm. On iOS Safari: open the site → tap the share icon at the bottom → select "Add to Home Screen". After that, tapping the icon on your home screen will take you directly to c7cc.
c7cc runs on Android smartphones and tablets, iPhones and iPads, and any Windows or Mac computer or laptop. The games are built with HTML5 technology, so a modern browser (Chrome, Firefox, Safari, Edge) is all you need. Some games may not run correctly on older operating systems or outdated browsers.
First, clear your browser's cache and cookies — this fixes most slow-loading problems. In Chrome: Settings → Privacy and Security → Clear browsing data. Then refresh the page. If the problem persists, check your internet connection or try on a different network.
If the connection drops, most slot games complete that round and you will see the result once you reconnect. On live tables, you can rejoin the session when the connection is restored. However, if you experience an issue in a specific situation, contact live chat right away — the support team will check the game logs and take the appropriate action.
Deposits
Log in to your c7cc account, go to the "Deposit" option, and select Nagad. Note the number to send to, the amount, and the reference code, then complete the payment from your Nagad app. The balance will be added within a few minutes of a successful payment. Keep your Nagad PIN private and send only to the number c7cc directs you to.
First, wait a few minutes, as there can occasionally be a short delay. If the money still hasn't arrived after more than 15 minutes, contact c7cc live chat with your mobile wallet transaction ID or a screenshot. The support team will quickly verify and resolve the issue.
c7cc currently supports deposits through four mobile financial services: bKash, Nagad, Rocket, and Upay. These are Bangladesh's most popular mobile wallets, making deposits easy and safe for any smartphone user. The minimum deposit amount is the same for each method.
The minimum deposit amount at c7cc is ৳300, and this applies to all methods — bKash, Nagad, Rocket, and Upay. If you send less than ৳300, the deposit will not be processed. A 200% welcome bonus is available on your first deposit.
Rocket is the mobile wallet service of Dutch-Bangla Bank. It is one of Bangladesh's oldest and most reliable mobile financial services. The process of depositing with Rocket at c7cc is just as simple as with bKash or Nagad — just enter your mobile number, PIN, and amount and it's done.
Verification & Documents
The most commonly used document for identity verification is the National Identity Card (NID). A valid passport and driving licence may also be accepted. Submit a clear photo or scan of both sides of the document so the name, date of birth, and photo can be easily read.
This is an important security requirement. When the account holder's identity and the wallet ownership belong to the same person, it confirms that no third party's wallet is being used. This protects your account from unauthorised transactions and avoids problems at the time of withdrawal.
The identity verification process is carried out mainly for two reasons: first, to confirm that the account belongs to a person aged 21 or above; second, to prevent money laundering and fraud. This process keeps c7cc's platform secure and helps protect every player's account.
If your document is rejected, the support team will let you know the reason. This usually happens when the image is unclear or part of the document is cut off. In that case, resubmit a clear photo taken in good lighting. If the problem is not resolved, contact live chat or reach us at [email protected].
Generally, once verification is completed you do not need to do it again. However, if you add a new payment method or make a major change to your account, additional verification may be requested. This is done entirely for the security of your account.
Still have questions?
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