c7cc Privacy Policy

1 Introduction & Scope

c7cc (hereinafter "Platform", "we" or "us") is a trusted online betting and casino platform in Bangladesh. We take the privacy of our members very seriously and are committed to protecting their personal information.

This Privacy Policy ("Policy") governs how your personal information is collected, processed, stored, and protected when you use c7cc's website, mobile application, and related services.

By using our platform, you are giving your consent to the terms of this Policy. This Policy is supplementary to and applies alongside our Terms & Conditions.

2 Data Collection

c7cc may collect the following types of information. Each piece of information is collected for a specific purpose, and we do not collect anything beyond what is necessary.

2.1 Information You Provide Directly

When you register or use the platform, you are required to provide the following information directly:

• Full name and date of birth (for age verification)
• Mobile number (for account verification and communication)
• Email address (for notifications and support)
• Payment information — bKash, Nagad, Rocket, or Upay account number (for processing transactions)
• Identity verification documents (national ID card or passport details)

2.2 Automatically Collected Information

When you visit our platform, certain information is collected automatically:

• IP address and location data
• Browser type and device information
• Platform activity logs — login times, game sessions, betting history
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

We may receive limited information from identity verification services or payment processors. This information is used solely for security and fraud prevention purposes.

3 Purpose of Data Use

c7cc uses collected information for the following legitimate purposes:

3.1 Account Management & Service Delivery

Information is used to create, verify, and maintain your account. Payment information is processed to complete all financial transactions, including deposits and withdrawals, smoothly.

3.2 Security & Fraud Prevention

Information is used to protect accounts, prevent unauthorized access, and detect suspicious activity. We use advanced security technologies including SSL encryption to keep your personal and financial information secure.

3.3 Service Improvement

Collected information is used to analyze user experience and improve the platform's game collection, payment options, and overall performance.

3.4 Communication & Support

Our 24/7 customer service team may use your account information to contact you regarding account-related matters, support requests, and important notifications.

3.5 Legal Compliance

Information may be retained and processed to comply with applicable laws, regulations, and regulatory authority directives, and to prevent financial crime.

4 Data Disclosure & Sharing

c7cc does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

Limited information may be shared with trusted third parties for payment processing, identity verification, cybersecurity, and technology services. These partners are obligated to use information only for specified purposes and operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be disclosed pursuant to court orders, lawful requests from law enforcement agencies, or as required by applicable law. In such circumstances, we will make every legally permissible effort to notify you.

4.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In that case, equivalent protections under this Policy will be ensured and you will be notified in advance.

5 Cookies & Tracking Technologies

The c7cc platform uses cookies and similar technologies that help improve your browsing experience.

5.1 Essential Cookies

These cookies are essential for the platform's core functionality. They are used to maintain login sessions, perform security checks, and ensure transaction continuity. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences such as language selection and interface settings. They make each of your visits more convenient.

5.3 Analytical Cookies

These cookies are used to collect statistics for monitoring and improving platform performance. Collected data is analyzed in anonymized form.

You can control or disable most cookies by changing your browser settings. However, disabling cookies entirely may limit some platform functionality.

6 Data Retention & Deletion

c7cc retains your information only for as long as necessary to provide services, meet legal obligations, or serve security purposes.

6.1 Active Account Data

All information is retained while your account remains active. Transaction records, game history, and account activity are kept to ensure service continuity and resolve disputes.

6.2 After Account Closure

Even after an account is closed, certain information may be retained for a specified period, depending on applicable laws, financial regulations, and security requirements.

6.3 Data Deletion Requests

You may request deletion of your personal information. However, due to legal obligations, we may be required to retain certain information despite your request. Such requests can be submitted via our support email.

7 Security Measures

c7cc follows industry-standard security technologies and processes to protect your information. Our security framework consists of the following layers:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption, which prevents unauthorized access by third parties.
• Server Protection: Our server infrastructure is secured through firewalls, intrusion detection systems, and regular security audits.
• Payment Security: All financial transactions are processed in accordance with the security protocols of bKash, Nagad, Rocket, and Upay.
• Access Control: Our staff have limited access only to the information required for their work. All staff operate under confidentiality agreements.
• Regular Audits: Our security measures are regularly reviewed and improved.

Transmitting information over the internet is not entirely without risk. However, c7cc applies industry-standard best practices to protect your information and continually improves them.

8 Your Rights

You have the following rights regarding your personal information, which we are committed to upholding in full:

8.1 Right to Access

You have the right to know what information we hold about you. You may request a copy of your stored information at any time.

8.2 Right to Rectification

If your information is incorrect or incomplete, you have the right to correct or update it. This can be done through your account settings or by contacting support.

8.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. Information that is no longer necessary, beyond legal obligations, will be deleted.

8.4 Right to Object to Processing

You may object to marketing communications or the sharing of your information with third parties. We will honor your request if it is reasonable.

8.5 Right to Data Portability

You have the right to receive your information in a structured and commonly usable format.

9 Third-Party Links

The c7cc platform may occasionally contain references to third-party websites or services. This Policy applies only to c7cc's own platform.

Third-party websites and payment platforms (such as bKash, Nagad, Rocket, or Upay) have their own privacy policies, which are not under c7cc's control. You are advised to read their respective policies before using these platforms.

Payment gateway providers act as direct data processors with you and c7cc is not responsible for their data practices.

10 Policy Changes

c7cc reserves the right to update this Privacy Policy from time to time. The Policy may change due to technological updates, the introduction of new services, or legal requirements.

10.1 Notice of Changes

For significant changes, we will notify you in the following ways:

• A notice will be displayed on the platform
• A message will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

10.2 Continued Use After Changes

If you continue using the platform after the Policy has changed, you will be considered to have consented to the revised Policy. If you do not agree to the updated Policy, please close your account and stop using the platform.

Previous versions of this Policy will be provided upon request. For any questions or feedback, contact us at [email protected].